Viewing 1 - 10 of 13 Questions
I made a mistake - can I change my order?
If you realise you have made a mistake when you have confirmed your order, you will need to contact us by telephone to let us know. As all our orders are automatically processed we cannot guarantee that we will be in a position to change it before it is shipped. In the instance that you receive your order and need to change it please see our returns policy for more details.
I've forgotten my password, what should I do?
If you can't remember your password don't worry. After you enter your login email address click the 'Forgot My Password' button. Our system will then generate a new password and email it to you. Important points to remember regarding the new password you will receive:
A) The new password is case sensitive, this means that is must be entered as you see it (i.e. upper case letters if they appear)
B) The new password will only be sent to the email address that was used to open your account on atir.ie.
C) The new password will be automatically sent within 5 minutes of requesting it, if you have not received it within 1 hour it may be due to a problem with your mailbox.
It may be treating our emails as spam or junk mail and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.
I didn't receive any order confirmation email.
All order confirmation emails are generated and sent automatically upon successful completion of an order. If you have not received one of these it may be due to a problem with your mailbox. It may be treating our emails as spam or junk mail and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.
What cards can I use to make a purchase?
Diners Club International
How do I know my order has been placed successfully?
On successful completion of an order on atir.ie you will receive an email
details. Please keep this email safe as you will need the order number for
any further queries you may have. Failure to provide an order number on
request will result in a delay with your enquiry.
How can I check the status of my order?
When you log into your account on atir.ie you can check your order history which will detail when your order was accepted and when it has been shipped.
How long before my order will be shipped?
Turnaround time on orders received can take up to 7 working days though we will always endeavour to ship before this time. For further information on our shipping options please see our shipping page.
My order history says my order has been shipped but I haven't received it yet?
Once your order has been shipped you will receive an automated email to advise you of same. If you choose any of our pre-pay shipping options your order will be sent by track & trace delivery and the relevant tracking number is available upon request.
Simply email us at enquiries@ATIR.IE
I want to return an item, is there a Returns Policy?
We have a detailed returns policy which must be followed in the event of an
exchange. This can be seen in full in our Customer Service Section. Please read before you ship your return.
Can I get a refund?
Your statutory rights are not affected when you shop online with ATIR and our full returns/refunds policy is available in our Customer Service Section. Please read in full before you request a refund.