If you can’t remember your password don’t worry. After you enter your login email address click the ‘Forgot My Password’ button. Our system will then generate a new password and email it to you. Important points to remember regarding the new password you will receive: A) The new password is case sensitive, this means that is must be entered as you see it (i.e. upper case letters if they appear) B) The new password will only be sent to the email address that was used to open your account on atir.ie. C) The new password will be automatically sent within 5 minutes of requesting it, if you have not received it within 1 hour it may be due to a problem with your mailbox. It may be treating our emails as spam or junk mail and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.

All order confirmation emails are generated and sent automatically upon successful completion of an order. If you have not received one of these it may be due to a problem with your mailbox. It may be treating our emails as spam or junk mail and you should check your spam and junk folders. Your mailbox may also be full which may prevent receipt of emails.

• Delta • American Express • Visa Electron • Switch • Solo • MasterCard • Maestro • Laser • Visa • Diners Club International

On successful completion of an order on atir.ie you will receive an email from info@atir.ie This e-mail address is being protected from spam bots, you need JavaScript enabled to view it containing your order number and order details. Please keep this email safe as you will need the order number for any further queries you may have. Failure to provide an order number on request will result in a delay with your enquiry.

When you log into your account on atir.ie you can check your order history which will detail when your order was accepted and when it has been shipped.

Turnaround time on orders received can take up to 7 working days though we will always endeavour to ship before this time. For further information on our shipping options please see our shipping page.

Once your order has been shipped you will receive an automated email to advise you of same. If you choose any of our pre-pay shipping options your order will be sent by track & trace delivery and the relevant tracking number is available upon request. Simply email us at enquiries@ATIR.IE This e-mail address is being protected from spam bots, you need JavaScript enabled to view it quoting your order number and we will mail you back with the tracking details.

We have a detailed returns policy which must be followed in the event of an exchange. This can be seen in full in our Terms & Conditions Section. Please read before you ship your return.

Your statutory rights are not affected when you shop online with ATIR and our full returns/refunds policy is available in our Terms & Conditions Section. Please read in full before you request a refund.

We provide an exact size chart for each item to assist you with your choice and this can be found under the graphic of each item when you click to see same. If this doesn’t help we are only too happy to assist you in any way we can by email or phone.

Your credit card will be charged when you click the Place Order button.

We use Realex Systems to process our online and telephone orders. Realex are one of the internets most secure payment service providers and we are regularly checked and updated with the best fraud prevention software available to give our customers full peace of mind when shopping on atir.ie. Customer’s personal details are never shared with any third parties. Only the email addresses for those who have subscribed to our newsletters are kept on file and we do not keep credit card details. Once your credit card has been processed your card details are deleted immediately